Freighter View Farms | Chris Izworski

Bridge Michigan published an in-depth investigation into the staffing crisis affecting 911 dispatch centers across the state. The reporting draws on firsthand accounts from dispatchers and supervisors who are navigating impossible workloads.

Read the full Bridge Michigan article — the piece examines how chronic understaffing, mandatory overtime, and burnout are pushing experienced dispatchers out of the profession at a time when call volumes continue to climb.

This is not a technology problem alone — it is a systems problem. But technology, applied carefully, can help. Chris Izworski has written about this intersection on his blog and in LinkedIn articles exploring how AI and automation can support dispatchers rather than replace them.

For more context, see the press coverage archive, the FAQ on AI in 911 dispatch, and the guide on AI as infrastructure at chrisizworski.com.

📰 Featured in NENA’s The Call Magazine

Chris Izworski authored the cover story for The Call, Issue No. 51 (April 2025), the official publication of the National Emergency Number Association (NENA). His article, “The Unstoppable Wave of Artificial Intelligence,” examines AI’s transformative impact on 9-1-1 operations and emergency communications, reaching over 21,000 public safety professionals nationwide.